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All Apple products come with one year Apple Limited Warranty  Warranty service for eligible repairs is available at no charge for twelve months from the date of original retail purchase ("date of purchase"). AppleCare does not cover accidental damage such as broken glass or if liquids contact. Software issues are

Service

Repairs done locally, are guaranteed by an Apple Authorized Certified Technician.

Core Computers offers services for all hardware or software solutions / repairs for Apple / Macintosh Computers, iPhones, iPads, Apple Watch, Apple TV, iPods and Beats.

Guaranteed:

Our technicians are Apple Certified and experienced. We take pride in our work, and consistently ranked among the best Apple Authorized Service Providers in Ontario. All of our repairs are backed with a 90-day guarantee. Or, your Apple Limited Warranty and AppleCare Warranty, which ever is longer.

Our North Bay service location uses Apple optimized diagnostic systems to quickly diagnose and fix your computer effeciently. When parts are required, shipping can be done within 3-5 business days, manytimes sooner.

Data Recovery:

Hard drive failure, accidentally delete important files. We can recover your data. Logical failure can be recovered at flat rate of $199 if data is successful. For more serious failures, we offer full clean room data recovery service. please come in for evaluation, and free no obligation quote.

Consultation:  

A new computer is a big investment. Before you go out and purchase your new Mac, make sure it is the right one for you. We offer consultation services starting at $40.00.

Training:

Once you have your Mac, or other Apple products, we can teach you how to get the most from your Apple device. One on One training is available starting at $40, On Site One on One training starts at $88.


Onsite service


Available for computer set up / installation, software set up and configuration, Airplay printing. Home audio and video design, set up, and installation. please come in for a quote.


Security:

Protect your home or office with a custom digital video security installation. also get notifications and view recording or live feeds using your iPhone or iPad. When you're away from home or office.


Networking:

Need a network setup? we provide home or small / medium businesses network design, set up, and configuration, for both wired and wireless configuration.


Service Rates:

     •     Warranty Repair: No charge to customer

     •     Flat rate for non warranty repairs (all hardware repair are billed based on part needing repair)

     •     Data Migration/transfers $100.00

     •     Logical Data Recovery $199.99

     •     Software Install, OS upgrades $61.25

     •     Minimum diagnostic fee for Mac $60.00

     •     Minimum diagnostic fee for iOS (iPhone, iPad, iPod, AppleTV)  $40.00

     •     Minimum diagnostic fee for iOS (iPhone 6s, iPhone 6s Plus) $40.00

     •     On-site Labour / Out of Office $88.00/hr

     •     Minimum One Hour for offsite labour

     


Labour is billed hourly. Additionally labour charges will be billed for service above one hour at hourly rate. On-Site service will be subject to travel time and milage. If you're unsure of these fees, please call us for a quote.

prices above, does not include tax.


AppleCare:


If your computer is less than a year old, or, if you have purchased additional AppleCare protection, your Mac is covered by Apple’s limited warranty. However, this covers hardware failures only. Additionally, software issues are only covered via Apple phone support (1-800-MY-APPLE). If you choose to bring in your Mac for a software issue, we can help get it back running smoothly, however, the service rates will apply. If you have not read the AppleCare agreement, please note, accidental damages such as liquid spills and physical damages caused by impact are not covered.


Shipping:


If you live outside of North Bay, We would love to help you with your service needs. However, you are responsible to bring your Mac in for service. If you choose to ship your product here, you will be responsible for shipping costs from and to your location.

Please include inside the box:


1 - The defective device only. Any cables, keyboard or other peripherals may not be shipped back. If the failure is related to such item, please include it in the box and specify the failure in your notes.

2 - Detailed information about the issue you're experiencing with your device. If you have knowledge of any accidental damage please inform us as omiting the information will delay the diagnostic time, or further damaging your Apple product, costing you more money.


3 - Complete mailing address, any missing information will delay the return of your device.


Leaving your Machine for service:


Because of requirements placed on us by Apple as an Authorized Service Provider we may be required to keep your computer throughout the repair process, even if it is still in working order. Where possible, we can attempt to make concession arrangements for clients to use their machines while we wait for parts to come in. however, this is not always possible. Please understand that in order to facilitate your repair we may be obliged to keep the machine. Please let us know if you have any questions about leaving your machine for service.


Case Numbers:


If you’ve called Apple (1-800-My-Apple) with a problem, which they have referred you back to us. The Apple agent probably gave you a Case Number to reference to us. A Case Number is simply a reference of your call with Apple, allowing them (not us) to look up any notes made by the agent regarding your call. A Case Number on its own does not entitle you to any service coverage outside of the standard Apple Limited Warranty or AppleCare agreement.



If you have any questions or need clarification of any of our services or rates,

please call the office at 705-499-2922

Mail Settings Lookup

Need to verify your email settings?

This link takes you to Apple's email look up page. A simple way to verify your settings.

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260 First Ave West | North Bay | ON | | Copyright © 2016 Core Computers. All rights reserved.

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Beware of counterfeit parts


Some counterfeit and third party power adapters and batteries may not be designed properly and could result in safety issues.


To ensure you receive a genuine Apple battery during a battery replacement, we recommend visiting an Apple Store or Apple Authorized Service Provider. If you need a replacement adapter to charge your Apple device, we recommend getting an Apple power adapter.

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